Returns & Exchanges
At Mattel Fashion, we want you to love your iconic look, but if you are not completely satisfied, we offer free returns and exchanges within 30 days of purchase. Items must be in their original, unworn condition with all tags attached to qualify for a full refund.
Initiate Your Return
Visit our online Returns Portal and enter your order number and zip code to select the items you wish to send back.
Print Your Label
Download and print the prepaid shipping label provided by the portal and secure it to the outside of your original packaging.
Ship It Back
Drop off your package at any authorized carrier location or schedule a pickup to send your items back to our warehouse.
Receive Your Refund
Once our team inspects your return, a refund will be issued to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing