Frequently Asked Questions
Everything you need to know about your Mattel fashion experience.
What is your shipping policy for fashion collections?
We offer standard and expedited shipping globally. Standard shipping typically takes 5-7 business days, while expedited options arrive within 2-3 business days. Free shipping is available on orders over $50.
How do I return an item that doesn't fit?
We accept returns within 30 days of purchase. Items must be in their original condition, unworn, and with all tags attached. Please use our online portal to generate a prepaid return label.
How do I determine my size in Mattel apparel?
Each product page features a detailed size guide with measurements in both inches and centimeters. We recommend measuring yourself and comparing it to our chart for the most accurate fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
Are your clothing items limited edition?
While we carry core collections, many of our designer collaborations and holiday-themed apparel are limited edition and will not be restocked once they sell out.
Can I track my order once it has shipped?
Yes, once your order leaves our warehouse, you will receive a confirmation email containing a tracking number and a link to monitor your delivery progress in real-time.